Shipping and Return Policy
Shipping Policy
At Silkyester, we are committed to delivering your order quickly and safely.
Shipping Time: We strive to deliver orders within 30 minutes (available in selected cities). For other regions, delivery may take 3-7 business days.
Once your order is confirmed, you will receive a tracking ID to track your order status.
Shipping Charges: Free shipping is available on all orders. Additional charges may apply for express delivery.
Order Processing: All orders are processed on business days (Monday-Saturday). Orders are not shipped on public holidays, Sundays, and national holidays.
Return and Refund Policy
We are committed to providing the best quality to our customers. If you face any issues, you can return the product as per our return and refund policy.
Return Conditions: Products can be returned within 24 hours of delivery. Returns will be accepted only if the product is unused, unwashed, and in its original packaging. Customized and sale products are not eligible for return.
Return Process:
- Request a Return: Log in to our website www.silkyester.com and fill out the 'Return Request' form.
- Schedule Pickup: Our courier partner will pick up the product within 2-3 days.
- Quality Check: The return will be accepted after verification by our team.
Refund/Exchange: Refunds will be processed within 3-7 business days in the original payment mode. If you request an exchange, the new product will be shipped as soon as possible.
Conditions for Non-Acceptance of Returns:
- If the product has been used or is in a damaged condition.
- If the original tags and packaging are missing.
- If the return window (24 hours) has expired.
Contact Us
If you need any assistance, please visit our website's profile section where you will find complete company contact information. Contact Us
